Introduction & Applicability
Welcome to ZivBit, operated by ZivBit Technologies Private Limited ("ZivBit", "Company", "we", "us", or "our"), having its registered operations headquartered in Bengaluru, Karnataka, India.
This Privacy Policy applies to all users of our digital platforms, including:
- ZivBit Customer Mobile App (Android & iOS) — used by consumers to book on-demand 10-minute home services, repairs, cleaning, and maintenance.
- ZivBit Partner / Hero Mobile App (Android & iOS) — used by certified technicians, service providers, and gig partners to accept leads and execute orders.
- ZivBit Web Applications & Portals (including zivbit.com and its subdomains).
By downloading, installing, accessing, or using either application, you explicitly consent to the collection, processing, and disclosure of your personal data as governed by this policy and Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Information We Collect
We collect only the minimum required information necessary to provide ultra-fast, secure, and reliable home service fulfillment:
• Personal Identifiers: Full name, mobile phone number (+91), email address, and profile photo (optional).
• Service Address: Flat/house number, apartment name, street address, landmark, and GPS coordinates for service dispatch.
• Transaction & Booking History: Services ordered, appointment time slots, service start OTPs, service notes, feedback, and invoices.
• Payment Information: Transaction IDs, UPI handles, and payment gateway references. Note: ZivBit never stores card numbers, CVVs, or bank net-banking passwords.
• Identity & KYC Documents: Full legal name, date of birth, photo, government ID (Aadhaar / PAN card numbers and images) for mandatory police & background verification.
• Professional Credentials: Selected trade categories (e.g., Housekeeping, Electrician, Plumber, Appliance Repair), years of experience, vehicle details.
• Bank & Payout Details: Bank account number, IFSC code, or UPI ID for weekly direct deposit of earnings and platform payouts.
• Service Performance Records: Acceptance rates, job completion proofs, customer reviews, ratings, and on-duty attendance telemetry.
Location & GPS Tracking Policy
Location data is vital to our 10-minute instant arrival delivery architecture. Here is our explicit commitment regarding GPS collection:
• Foreground Access: Collected when you open the map to pinpoint your service address or dark store hub.
• Live Order Tracking: Used during an active booking so you can track the assigned specialist's bike/scooter approaching your gate.
• No Continuous Background Tracking: Customer app does NOT track your background location when the app is closed or when there is no active booking.
• When On-Duty: When a partner toggles their duty switch to "Online", the ZivBit Partner App accesses precise background location even when the app is minimized or the screen is locked.
• Why It Is Needed:
1. To automatically assign nearby 10-minute dispatch job leads within the partner's micro-radius.
2. To compute accurate live ETAs and road routes shown to the waiting customer.
3. For partner emergency SOS safety telemetry and automated distance-based travel allowance calculation.
• Instant Cease Upon "Off-Duty": The instant the partner switches to "Offline" or signs out, background location access is completely stopped.
Device & Media Permissions
Depending on your role and feature usage, our mobile applications may request standard OS-level runtime permissions:
| Permission | App Used | Strict Purpose |
|---|---|---|
| Camera | Partner & Customer | Partner takes before/after job completion proof photos and KYC ID scans; customer captures appliance issue photos. |
| Storage / Photos | Partner & Customer | Selecting invoice receipts, profile avatar upload, and caching offline service checklists. |
| Microphone / Audio | Partner & Customer | Required strictly for placing or receiving in-app private voice calls (WebRTC) between customer and technician. |
| Notifications | Partner & Customer | Order arrival alerts, Start OTP delivery, lead broadcasts, incoming call ringtones, and payment confirmations. |
| Foreground Service | Partner App | Maintaining high-priority connectivity for emergency SOS alerts and instant job lead ringers. |
How We Use Your Information
ZivBit processes personal data strictly for legitimate operational purposes:
- Service Dispatch & Fulfillment: Matching customer service requests with the nearest certified specialist in Bengaluru micro-zones (Indiranagar, Koramangala, HSR Layout, Whitefield, etc.).
- Secure Service Verification: Enforcing 4-digit Start OTP verification to ensure work commences only when the verified professional physically arrives at your premises.
- Financial Settlements: Processing customer payments through RBI-regulated payment gateways and disbursing payouts to partners' verified bank accounts.
- Quality Assurance & Dispute Resolution: Reviewing ratings, job completion proof images, and resolving customer inquiries or ZivBit Gold Guarantee damage claims.
- Fraud Prevention & Safety: Verifying identity documents, screening against duplicate accounts, and enforcing zero-tolerance platform guidelines.
Private In-App Voice Calling & Contact Masking
To maintain utmost personal privacy, ZivBit provides a secure peer-to-peer In-App Voice Calling feature powered by encrypted WebRTC signaling:
• Customers and partners can call each other directly inside the app over internet data without exposing personal phone numbers to one another.
• Audio streams are encrypted end-to-end.
• Call signaling sessions automatically terminate upon completion of the service job.
Data Security & Storage Standards
ZivBit implements technical and organizational safeguards benchmarked against industry standards:
- Encryption Standards: TLS 1.3 protocol for all data in transit across mobile apps, APIs, and web services; AES-256 for persistent database storage.
- Cloud Infrastructure: Hosted on secured Virtual Private Servers with dedicated firewalls, DDoS mitigation, daily automated backups, and strict principle-of-least-privilege access.
- Partner Background Checks: Every partner undergoes criminal record checks, police verification, and identity authentication prior to onboarding.
User Rights & Account Deletion Policy
In full accordance with Google Play's Account Deletion Policy and global privacy regulations, all ZivBit users enjoy complete sovereignty over their data:
- Right to Access & Rectify: You can review and update your name, phone number, saved addresses, and profile details directly within the Profile & Settings screen of either application.
- Right to Revoke Permissions: You can revoke location, camera, or notification permissions at any time via your device's Android/iOS system settings.
- Right to Complete Account Deletion: You have the right to request the permanent deletion of your account, active profile, and associated personal records.
Method 1 (In-App): Navigate to Profile → Account Settings → Delete My Account and confirm.
Method 2 (Email / Web): Send an email from your registered mobile/email address to privacy@zivbit.in with the subject "Account Deletion Request". Our Data Protection Team will authenticate and permanently purge your account records within 48 business hours, retaining only non-identifying accounting invoices as mandated by Indian GST statutes.
Grievance Officer & Bangalore DPO
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our designated Grievance Officer / Data Protection Officer are provided below:
Grievance Officer & Data Protection Desk
Company: ZivBit Technologies Private Limited
Designation: Head of Legal, Compliance & User Safety
Registered Address: 12th Main Road, Indiranagar, Bengaluru, Karnataka 560038, India
Official Email: privacy@zivbit.in / support@zivbit.com
Support Helpline: +91 80 4968 0000 (Mon–Sat, 9:00 AM – 7:00 PM IST)
All grievances received are officially acknowledged within 24 hours and addressed within 15 working days.