Verified Partner Network

ZivBit Partner & Service Provider Privacy Policy

Applicable to all independent contractors, technicians, service partners, cleaners, cooks, and drivers using the ZivBit Partner Application (com.zivbit.partner).

App ID: com.zivbit.partner • Effective Date: October 6, 2026 • Entity: ZivBit Platform
📍

Live GPS Location

Collected in foreground and background only while on-duty to route nearby customer leads and provide customers with live arrival tracking.

🛡️

KYC & Proof of Work

Camera and file storage access used exclusively for verifying identity documents (Aadhaar, PAN, certificates) and job completion evidence.

💳

Earnings & Fast Payouts

Bank and UPI information processed securely with bank-grade encryption strictly for depositing daily job earnings and emergency funds.

1. Introduction & Overview

This Partner Privacy Policy governs the collection, processing, and handling of information by ZivBit ("we", "us", or "our") when you register, access, or perform work through the ZivBit Partner Application (package name: com.zivbit.partner) and associated partner web consoles.

As a service provider on the ZivBit platform, you connect with customers requesting on-demand home repairs, cleaning, cooking, driving, valet parking, and emergency maintenance. To ensure safety, reliability, and automated payout execution, we require specific operational permissions as described herein.

2. Location Information & Background Tracking (Google Play Policy Compliance)

📍 Prominent Disclosure — Location Data Collection

The ZivBit Partner App collects and processes precise location data (GPS, Wi-Fi, and cellular network signals) in both the foreground (app open) and background (app minimized or screen locked) when you toggle your status to "Online" / "On Duty".

We specifically use your location data for the following essential business purposes:

  • Proximity Lead Dispatch: Assigning customer booking requests located closest to you to reduce your travel time and maximize earnings.
  • Real-Time Customer Arrival Tracking: Allowing the customer to view your live GPS approach and estimated arrival time (ETA) once you accept their booking.
  • Automated "I Have Reached" Arrival Verification: Verifying when your physical coordinates match the customer's doorstep to trigger the Start OTP sequence and prevent false billing.
  • Safety & Route Navigation: Assisting you with turn-by-turn navigation directly to the customer's service address.

⏸️ When Is Location NOT Tracked?

Location tracking is strictly tied to your active duty status. When you toggle your status to "Offline", background location updates immediately stop, and your position is not recorded.

3. Categories of Information We Collect

Data Type Specific Items Primary Purpose
Identity & KYC Full Name, Mobile Number, Profile Picture, Government ID (Aadhaar, PAN Card, Driving License, Trade Certificates). Account creation, background verification, compliance with legal safety requirements.
Financial & Payout Bank Account Number, IFSC Code, UPI Virtual Address, Wallet Transaction History. Direct bank transfers of completed job earnings, tips, incentives, and emergency funds.
Job Execution & Proof Pre-service and post-service photographs, service notes, Start OTP inputs, completion timestamps. Work quality assurance, customer warranty validation, dispute and chargeback resolution.
Communications In-app audio call connection logs, support chat messages, SMS logs. Customer-partner coordination, customer privacy protection via masked calling.
Device Telemetry Device Model, OS Version, Battery Status, App Version, Network Connection. Crash diagnostics, ensuring battery optimization does not kill background order dispatch.

4. Device Permissions & Why They Are Requested

To operate smoothly, the ZivBit Partner App requests the following Android runtime permissions:

  • ACCESS_FINE_LOCATION & ACCESS_BACKGROUND_LOCATION: Required for on-duty lead allocation and live arrival tracking as detailed in Section 2.
  • CAMERA: Required to capture KYC identity proof, profile selfie, and before/after job completion proof.
  • System photo picker: Used to select certification documents or job photos you choose to upload. The app does not request broad access to your photo library.
  • RECORD_AUDIO & MODIFY_AUDIO_SETTINGS: Required strictly for WebRTC masked voice calls when calling the customer through the app. Audio conversations are never recorded or stored on our servers.
  • POST_NOTIFICATIONS: Required to deliver high-priority audio chime alerts for incoming customer orders, payout notifications, and safety updates.
  • FOREGROUND_SERVICE (Location & Data Sync): Ensures your live location and order status stay synced with the dispatcher when your phone screen turns off during travel.

5. How We Share Your Information

We do not sell, rent, or trade your personal data. We share your information only in the following controlled contexts:

  • With the Customer: When you accept a booking, the customer sees your name, profile photo, aggregate star rating, and live GPS approach route on their map. Your direct personal phone number is masked via our in-app voice bridge.
  • With Payment Gateways: Banking details are shared securely with RBI-regulated payment settlement gateways (e.g., Razorpay, Cashfree, or partner banks) solely to process direct deposits.
  • With Law Enforcement & Regulatory Authorities: If required by a valid court order, subpoena, or to protect the safety of customers and partners.

6. Data Security & Storage Standards

All partner data, including KYC records and banking details, is stored in encrypted databases hosted on certified cloud infrastructure. All data in transit between your mobile device and our servers is secured via TLS 1.3 / HTTPS encryption.

Access to KYC verification documents is restricted strictly to authorized compliance officers on a need-to-know basis.

7. Partner Account Deletion & Data Retention (Google Play Policy)

🗑️ How to Delete Your Partner Account & Associated Data

You have the right to request the permanent deletion of your partner account and all associated personal records at any time through either of the following methods:

  1. In-App Deletion: Open the ZivBit Partner App $\rightarrow$ navigate to Profile $\rightarrow$ tap Settings & Privacy $\rightarrow$ select "Delete Partner Account" and confirm your request.
  2. Email Request: Send an email from your registered mobile number/email to partner@zivbit.com with the subject "Partner Account Deletion Request".

Retention Policy: Upon receiving your request:

  • Your profile, active login sessions, and location telemetry will be permanently deleted within 30 days.
  • Completed financial transaction histories, tax invoices, and statutory payment records will be archived solely as mandated by applicable tax and accounting laws (e.g., GST / Income Tax Act) before scheduled purging.

8. Contact & Grievance Officer

If you have any questions, feedback, or concerns regarding your privacy or data rights as a service partner, please contact our dedicated Partner Support Team: